Shipping policy
**Shipping Policy**
**Gate-Garage.com**
Phone: 01202 028 685
Email: info@gate-garage.com
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### 1. **Order Processing**
- **Order Confirmation**: After placing an order, you will receive a confirmation email with order details.
- **Processing Time**: Orders are processed within 1-3 business days (excluding weekends and holidays).
### 2. **Shipping & Delivery**
- **Shipping Partners**: We partner with reliable couriers to ensure timely delivery of your order.
- **Shipping Rates**: Shipping costs are calculated at checkout, based on location, item weight, and shipping method.
- **Estimated Delivery Times**:
- **Standard Shipping**: 3-5 business days
- **Expedited Shipping**: 1-2 business days (if available)
Please note that delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.
### 3. **International Shipping**
- **Availability**: We currently ship to select international destinations. Additional fees and customs duties may apply, depending on your location. Customers are responsible for any customs fees or import taxes. Get in contact to discuss options.
### 4. **Order Tracking**
- **Tracking Information**: You will receive a tracking number via email once your order has been shipped (Where possible). You can track your order through our website or the courier’s tracking portal.
- **Delayed Orders**: If there are any issues with shipping delays, please contact us at info@gate-garage.com or call 01202 028 685.
### 5. **Lost or Damaged Items**
- **Lost Orders**: If your order has not arrived within the estimated delivery timeframe, please contact us for assistance.
- **Damaged or Defective Products**: We take care to ensure your products arrive in perfect condition. If you receive a damaged or defective item, please email us at info@gate-garage.com within 24 hours of receiving the product, including photos of the damage for a prompt resolution.
### 6. **Non-VAT Registered**
- **VAT Exemption**: Please note that Gate-Garage.com is a non-VAT registered sole trader. No VAT will be added to or deducted from your order.
### 7. **Contact Us**
For any questions or concerns about shipping, please contact our team at:
- **Email**: info@gate-garage.com
- **Phone**: 01202 028 685
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Thank you for shopping with Gate-Garage.com! We are committed to providing a seamless and reliable shopping experience for all our customers.